The new owner is able to take ownership of a zensehome system from the previous owner. The previous owner does not have to do anything.

The instructions are given below. The new owner are welcome to contact support@zensehome.com, to get any help if something does not work accordingly.

There is a known bug in the software of taking over a zensehome box/system, but only if the house' Wi-Fi router works with IPV6 addresses. Most routeres does not have this enebled but if yours does and you cannot turn it of, then contact support@zensehome.com and we will help out.

First step - The box needs to be connected to the internet

If the new owner has their own Wi-Fi up and running, the box needs to be connected to the Wi-Fi router before being online.

• If the light in the box is a solid red, then the box is already connectet to a network.
• If there is no light in the box, it needs to be turned of by cutting the power to it. Then connect the power again.
• If the box is flashing slowly, it is trying to get a connection.
• If the light in the box is flashing 3 times quick followed by a pause, then the box can be connected to a new network, click here to find a guide to conneect your box to Wi-Fi.

A network connection for the box can also be done by cable. A networkcable will need to be connected the the Wi-Fi router and the zensehome box. The box will now be connected to your network.

Second step - Connect the zensehome app to the box

Start by creating an account on the zensehome app:

• Click here for instructions

If you already have an account on the zensehome app, please continue to the next step below
Connect the box to the owners user on the zensehome app

• The phone that is running the app needs to be connected to the same Wi-Fi router as the box. The box may only be connected by Wi-Fi OR network cable while the phone is connected to Wi-Fi.
  • While connecting a phone to the box, the box can only have internet access by Wi-Fi only OR a network cable. If your box has both Wi-Fi and a network cable connected, please disconnect the cable while configuring new ownership.
• The new owner will then need to add the new zensehome box to their app, by entering the box ID-number in the app and choosing an optional name for their zensehome system.
• A little notification box will appear on the phonescreen asking if you want to "take over" the address. Please click yes. (Some may experience a notification asking for the app to be able to connect to devices via Wi-Fi. Please accept, and connect the zensehome box again)
• Derefter burde den nye ejer have adgang til boksen via sin app. Den forrige ejer vil nu være smidt af systemet og ikke have adgang til det.
• The new owner should now have access to the bix via their app. The previous owner will now be kicked from access to the system.

As mentioned, there is a known bug if the router is working with IPV6. We are working on fixing this problem. For now please contact us at support@zensehome.com and we will be able to connect you manually.

If there are any questions to the process or something else, please contact us at support@zensehome.com