Connection debugging
By Marc_adm · 25 September 2026
Check out the red light seen through small window in the front of the box.
Solid red light - All good, box is connected to the internet and to the ZenseHome servers.
No red light - power is not getting to the box. Either there is something wrong with the supply to the box, or there is a problem on the box with the on board power converters. Try to restart the box by shutting it down and starting it up again.
Slow and constant flashing red light - The box has power, and is starting up. It should go to solid or to a flashing pattern around 30 seconds after startup.
3 short flashes, pause, 3 short flashes, repeating - the box is connected to the internet, but there is a problem with the connection to the Zense Home server. Contact support@zensehome.com
4 short flashes, pause, 4 short flashes, repeating - the box is not connected to the internet. Either you need to connect it to a network cable or to wifi.